Returns and complaints

Complaint

  1. All products offered by the Seller are brand new, free from physical and legal defects.
  1. In the event of a defect in the goods purchased from the Seller, the Customer has the right to make a complaint based on the provisions of the Civil Code.
  1. Complaints should be submitted by phone or by e-mail to the following e-mail address: shop@partypal.pl
  1. It is recommended to include in the complaint, inter alia, a brief description of the defect, the circumstances (including the date) of its occurrence, the details of the customer submitting the complaint, and the customer's request in connection with the defect of the goods.
  1. The seller will respond to the complaint immediately, no later than within 7 days.
  1. Goods returned as part of the complaint procedure should be sent to the following address: Aleja Krakowska 1a, 05-552 Wola Mrokowska with the annotation "Complaints".